[17.0][MIG] helpdesk_mgmt

helpdesk_mgmt/README.rst

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+===================
+Helpdesk Management
+===================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:a5c1fe41ebe60837c24f33363511111603fcee2f9387b84bd2fe69aaaafb5938
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-17-0/helpdesk-17-0-helpdesk_mgmt
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=17.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module adds Helpdesk functionality in Odoo.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+To configure this module, you need to:
+
+1. Edit or create new channels.
+2. Edit or create new categories.
+3. Edit or create new stages.
+4. Edit or create new teams.
+5. Edit or create new tags.
+
+Channels
+--------
+
+1. Go to *Helpdesk > Configuration > Channels* to edit or create new
+   channels.
+2. Edit or create a channel.
+3. Set the name for the channel.
+4. You can also Activate or Deactivate channels.
+
+|image1|
+
+Categories
+----------
+
+1. Go to *Helpdesk > Configuration > Categories* to edit or create new
+   categories.
+2. Edit or create a new category.
+3. Set the name for the category.
+4. You can also Activate or Deactivate categories.
+
+|image2|
+
+Stages
+------
+
+1. Go to *Helpdesk > Configuration > Stages* to edit or create new
+   stages.
+2. Edit or create a new stage.
+3. Set the name for the stage.
+4. Set the sequence order for the stage.
+5. You can select an Email template.
+6. Mark the Unattended checkbox if the stage contains unattended
+   tickets.
+7. Mark the Closed checkbox if the stage contains closed tickets.
+8. You can add a description for the stage.
+9. You can also Activate or Deactivate stages.
+
+|image3|
+
+You can also sort the stage sequence if you move up or down the stages
+in the list view.
+
+Teams
+-----
+
+1. Go to *Helpdesk > Configuration > Teams* to edit or create new teams.
+2. Edit or create a new team.
+3. Set the name for the team.
+4. Add the teams members.
+5. You can also Activate or Deactivate teams.
+
+|image4|
+
+Tags
+----
+
+1. Go to *Helpdesk > Configuration > Ticket Tags* to edit or create new
+   tags.
+2. Edit or create a new tag.
+3. Set the name for the tag.
+4. Set the color index for the tag.
+5. You can also Activate or Deactivate tags.
+
+|image5|
+
+Permissions
+-----------
+
+There are restrictions to read tickets according to the user's
+permissions set in Helpdesk.
+
+1. *User: Personal tickets*: User is able to see their tickets (those
+   that are assigned to their user) or those that are no team nor user
+   is assigned.
+2. *User: Team tickets*: User is able to see all the tickets that are
+   assigned to the teams to which he/she belongs or the tickets that are
+   not assigned to any team nor user.
+3. *User*: User is able to see all the tickets.
+
+.. |image1| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Channels.PNG
+.. |image2| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Categories.PNG
+.. |image3| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Stages.PNG
+.. |image4| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Teams.PNG
+.. |image5| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tags.PNG
+
+Usage
+=====
+
+1. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets
+   dashboard
+2. In the Kanban view, click in the kanban card of a team to see their
+   tickets and create new ones.
+
+|Tickets_Kanban|
+
+To create a new ticket from the kanban view:
+
+1. Press *Create* button or click on the plus icon at the top of the
+   column of a stage.
+2. Set the name or subject for the ticket.
+3. Select the team that will manage the ticket.
+4. You can select a user to assign the ticket.
+5. Set the priority of the ticket.
+6. Select the partner, and you can also set the partner name and email.
+7. You can select a category and set tags for the ticket.
+8. Add a description.
+9. You can also attach files to the ticket.
+
+|Tickets01|
+
+.. |Tickets_Kanban| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG
+.. |Tickets01| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets01.PNG
+
+Known issues / Roadmap
+======================
+
+-  Add a tour feature similar to what the ``project`` module defines to
+   discover projects / tasks.
+-  Update portal tests defined in ``tests/test_portal.py`` to rely on
+   tour specs (in JS) in order to replicate the navigation behavior of
+   portal users.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* AdaptiveCity
+* Tecnativa
+* ForgeFlow
+* C2i Change 2 Improve
+* Domatix
+* Factor Libre
+* SDi Soluciones
+
+Contributors
+------------
+
+-  `Domatix <https://www.domatix.com>`__:
+
+   -  Carlos Martínez
+   -  Catalin Airimitoaie
+   -  Álvaro López
+   -  Samuel Calvo
+
+-  `Adaptive City <https://www.adaptivecity.com>`__:
+
+   -  Aitor Bouzas
+
+-  `SDi Soluciones, S.L. <https://www.sdi.es>`__:
+
+   -  Oscar Soto
+   -  Jorge Luis Quinteros
+
+-  `C2i Change 2 improve <http://www.c2i.es>`__:
+
+   -  Eduardo Magdalena <[email protected]>
+
+-  `Factor Libre <https://factorlibre.com>`__:
+
+   -  María Alhambra
+   -  Daniel Cano
+
+-  `Tecnativa <https://www.tecnativa.com>`__:
+
+   -  Pedro M. Baeza
+   -  Víctor Martínez
+   -  Carolina Fernandez
+   -  Carlos Roca
+
+-  `ID42 Sistemas <https://www.id42.com.br>`__:
+
+   -  Marcel Savegnago
+   -  Eduardo Aparício
+
+-  `Obertix <https://www.obertix.net>`__:
+
+   -  Vicent Cubells
+
+-  `Solvos <https://www.solvos.es>`__:
+
+   -  David Alonso
+
+-  `XCG Consulting <https://xcg-consulting.fr>`__:
+
+   -  Houzéfa Abbasbhay
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/17.0/helpdesk_mgmt>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_mgmt/__init__.py

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+from . import controllers
+from . import models

helpdesk_mgmt/__manifest__.py

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+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Management",
+    "summary": """
+        Helpdesk""",
+    "version": "17.0.1.0.0",
+    "license": "AGPL-3",
+    "category": "After-Sales",
+    "author": "AdaptiveCity, "
+    "Tecnativa, "
+    "ForgeFlow, "
+    "C2i Change 2 Improve, "
+    "Domatix, "
+    "Factor Libre, "
+    "SDi Soluciones, "
+    "Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["mail", "portal"],
+    "data": [
+        "data/helpdesk_data.xml",
+        "security/helpdesk_security.xml",
+        "security/ir.model.access.csv",
+        "views/res_partner_views.xml",
+        "views/res_config_settings_views.xml",
+        "views/helpdesk_ticket_templates.xml",
+        "views/helpdesk_ticket_menu.xml",
+        "views/helpdesk_ticket_team_views.xml",
+        "views/helpdesk_ticket_stage_views.xml",
+        "views/helpdesk_ticket_category_views.xml",
+        "views/helpdesk_ticket_channel_views.xml",
+        "views/helpdesk_ticket_tag_views.xml",
+        "views/helpdesk_ticket_views.xml",
+        "views/helpdesk_dashboard_views.xml",
+    ],
+    "demo": ["demo/helpdesk_demo.xml"],
+    "assets": {
+        "web.assets_frontend": [
+            "helpdesk_mgmt/static/src/js/new_ticket.js",
+        ],
+    },
+    "development_status": "Beta",
+    "application": True,
+    "installable": True,
+}

helpdesk_mgmt/controllers/__init__.py

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+from . import main
+from . import myaccount