[17.0][MIG] helpdesk_mgmt #638

giarve · 2024-10-11T13:00:13Z

If original author is not available, superseeding #529

anybody wants to create a new icon for 17.0 style? some svg you could use https://www.svgrepo.com/svg/378347/system-help

imlopes

Thanks for this work ;)

giarve · 2024-10-24T20:21:47Z

@pedrobaeza should I rebase hard on latest 16.0 branch to remove this pandoc stuff from here? I read somewhere that's what you recommended, but I do not know if it is a must.

pedrobaeza · 2024-10-25T06:31:04Z

Do a interactive rebase over 17.0 (not 16.0), and edit the pre-commit commit, removing the .deb, and the continue the rebasing.

Currently translated at 100.0% (211 of 211 strings) Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/es_AR/

The way it worked until the change was that these fields were populated with the customer's information when the ticket was created. And to preserve that functionality I think it is necessary to keep informing those fields when creating the ticket from the portal. Because when creating the ticket from the back-end the behavior is similar, when selecting a customer, the fields are filled automatically.

Currently translated at 76.3% (161 of 211 strings) Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/tr/

Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/

Currently translated at 100.0% (212 of 212 strings) Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/es_AR/

Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/

Currently translated at 100.0% (216 of 216 strings) Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/es_AR/

This helps to really prioritize tickets as they will show on the top of the list or kanban. It is also more aligned with standard project tasks.

Currently translated at 97.6% (249 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/es/

Currently translated at 100.0% (255 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/pt/

Currently translated at 100.0% (255 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/

Currently translated at 100.0% (255 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/sv/

Currently translated at 47.0% (120 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/ca/

OCA-git-bot · 2024-11-04T12:48:12Z

This PR has the approved label and has been created more than 5 days ago. It should therefore be ready to merge by a maintainer (or a PSC member if the concerned addon has no declared maintainer). 🤖

imlopes · 2024-11-05T12:54:46Z

@pedrobaeza it's ok for merge this PR ?
Thanks

pedrobaeza · 2024-11-05T14:13:32Z

/ocabot migration helpdesk_mgmt

pedrobaeza

Why are you changing all the XML-IDs? That is only making difficult the migration of all the rest of the dependent modules, and some of the changes are incorrect.

For example, for views, it's correct to start the XML-ID saying the model (view), then an identifier, and finish with the type of view (for example, _form). Putting view at the end is what is incorrect.

imlopes · 2024-11-05T14:32:02Z

Why are you changing all the XML-IDs? That is only making difficult the migration of all the rest of the dependent modules, and some of the changes are incorrect.

For example, for views, it's correct to start the XML-ID saying the model (view), then an identifier, and finish with the type of view (for example, _form). Putting view at the end is what is incorrect.

@pedrobaeza can you give an example ?
I checked and on the previous version with have the _view at the end :

helpdesk/helpdesk_mgmt/views/helpdesk_dashboard_views.xml

Line 3 in 0f89658

But on this PR, we have the view type :
https://github.com/OCA/helpdesk/pull/638/files#diff-346c30f602ec791c5cec98db55dd28a4446400acb877323ee25536e72eaa4924R3

Am I missing something ?

pedrobaeza · 2024-11-05T14:36:44Z

Just look the diff of the migration commit:

Even if the previous XML-ID was not correct (which is more than the new one IMO), changing them arbitrarily is not good for avoiding errors or more work on dependent modules.

imlopes · 2024-11-05T14:50:45Z

Ahh I got it.
You're right.

Co-authored-by: Chandni Prajapati Khamar <[email protected]>

giarve · 2024-11-08T11:20:03Z

yep. Demo XML-ids are okay to change I imagine? as they do not affect migrations. Otherwise there are some problems with tests and we can use this PR to suffix them according to the OCA guidelines at this point.

the rest of xml-ids are indeed unnecesary to change. they were in the original PR and now I went one by one reverting the changes.

giarve force-pushed the wvbs/17.0-mig-helpdesk_mgmt branch from f6b2819 to bcc60ca Compare October 15, 2024 12:12

This was referenced Oct 24, 2024

[17.0][MIG] helpdesk_type : Migration to 17.0 #647

Closed

[17.0][MIG] helpdesk_type: Migration to 17.0 #648

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imlopes approved these changes Oct 24, 2024

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pedrobaeza mentioned this pull request Oct 25, 2024

[17.0] helpdesk_mgmt #529

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pedrobaeza mentioned this pull request Oct 25, 2024

17.0 mig helpdesk mgmt [WIP] #646

Closed

giarve force-pushed the wvbs/17.0-mig-helpdesk_mgmt branch 3 times, most recently from 6167dc0 to 9db2f9e Compare October 26, 2024 19:45

MiquelRForgeFlow and others added 19 commits October 26, 2024 21:51

[FIX] helpdesk_mgmt: remove obsolete 'view_type'

4c07c47

helpdesk_mgmt 15.0.1.3.1

2a6c2cc

Translated using Weblate (Spanish (Argentina))

96cad6e

Currently translated at 100.0% (211 of 211 strings) Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/es_AR/

Added translation using Weblate (Turkish)

95d9748

Translated using Weblate (Turkish)

f452a46

Currently translated at 76.3% (161 of 211 strings) Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/tr/

[IMP] helpdesk_mgmt: search tickets from both number and name

e421272

[UPD] Update helpdesk_mgmt.pot

4dac320

helpdesk_mgmt 15.0.1.4.0

d9a2e09

Update translation files

dbfa591

Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/

Point to correct dir in migration scripts

2b4fc31

Translated using Weblate (Spanish (Argentina))

2e077cc

Currently translated at 100.0% (212 of 212 strings) Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/es_AR/

[FIX] helpdesk_mgmt: Fix share action on tickets.

0d2e54c

[UPD] Update helpdesk_mgmt.pot

3589814

helpdesk_mgmt 15.0.1.4.1

6ab259b

Update translation files

b44b64c

Updated by "Update PO files to match POT (msgmerge)" hook in Weblate. Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/

Translated using Weblate (Spanish (Argentina))

f068190

Currently translated at 100.0% (216 of 216 strings) Translation: helpdesk-15.0/helpdesk-15.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt/es_AR/

[IMP] helpdesk_mgmt: order by priority firts.

808b018

This helps to really prioritize tickets as they will show on the top of the list or kanban. It is also more aligned with standard project tasks.

helpdesk_mgmt 15.0.1.5.0

3831b65

carolinafernandez-tecnativa and others added 10 commits October 26, 2024 21:51

Translated using Weblate (Spanish)

beb9672

Currently translated at 97.6% (249 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/es/

Translated using Weblate (Portuguese)

603b616

Currently translated at 100.0% (255 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/pt/

Translated using Weblate (Italian)

f80cf14

Currently translated at 100.0% (255 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/

Translated using Weblate (Italian)

0bc754d

Currently translated at 100.0% (255 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/it/

[IMP] helpdesk_mgmt: Add specific use cases with team without company_id

2a67a69

[BOT] post-merge updates

296774c

Added translation using Weblate (Swedish)

801b465

Translated using Weblate (Swedish)

20a1a0a

Currently translated at 100.0% (255 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/sv/

Translated using Weblate (Catalan)

3aa49fc

Currently translated at 47.0% (120 of 255 strings) Translation: helpdesk-16.0/helpdesk-16.0-helpdesk_mgmt Translate-URL: https://translation.odoo-community.org/projects/helpdesk-16-0/helpdesk-16-0-helpdesk_mgmt/ca/

[IMP] helpdesk_mgmt: apply pre-commit auto fixes

6943af6

giarve force-pushed the wvbs/17.0-mig-helpdesk_mgmt branch from 9db2f9e to 6ee31ef Compare October 26, 2024 19:53

ivantodorovich approved these changes Nov 4, 2024

View reviewed changes

OCA-git-bot added approved ready to merge labels Nov 4, 2024

OCA-git-bot added this to the 17.0 milestone Nov 5, 2024

OCA-git-bot mentioned this pull request Nov 5, 2024

Migration to version 17.0 #523

Open

5 tasks

pedrobaeza requested changes Nov 5, 2024

View reviewed changes

OCA-git-bot removed approved ready to merge labels Nov 5, 2024

giarve force-pushed the wvbs/17.0-mig-helpdesk_mgmt branch 2 times, most recently from 220b4c4 to d1e4683 Compare November 8, 2024 11:01

[MIG] helpdesk_mgmt: Migration to 17.0

3b9adc8

Co-authored-by: Chandni Prajapati Khamar <[email protected]>

giarve force-pushed the wvbs/17.0-mig-helpdesk_mgmt branch from d1e4683 to 3b9adc8 Compare November 8, 2024 11:15

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[17.0][MIG] helpdesk_mgmt #638

[17.0][MIG] helpdesk_mgmt #638

giarve commented Oct 11, 2024 •

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[17.0][MIG] helpdesk_mgmt #638

Are you sure you want to change the base?

[17.0][MIG] helpdesk_mgmt #638

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