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Example Conversations

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Rae Corrigan edited this page Oct 30, 2018 · 3 revisions

Example 1: Bot asking for user name:

  • Bot: Hello! Can you please tell my your first and last name?
  • User: Jane Doe
  • Bot: Thanks, Jane Doe!

Example 2: Bot asking for appointment location

  • Bot: Would you like to set up an appointment at the North Clinic or the South Clinic?
  • User: North
  • Bot: Great! Would you like to schedule with Dr Johnson or Dr Smith?
  • User: Dr Smith
  • Bot: Sounds good! Let's see what times Dr. Smith is available at the North Clinic

Example 3: Bot asking user for phone number

  • Bot: Would you like a text appointment reminder (Y or N)?
  • User: Y
  • Bot: No problem! Can you please tell me the phone number (with area code) that you'd like the reminder sent to?
  • User: 555-5555
  • Bot: Sorry - to make sure I have the correct contact information, can you please tell me your phone number with area code?
  • User: 515-555-5555
  • Bot: Great! Your appointment reminder will be set to 515-555-5555. Is this correct (Y or N)?
  • User: Y
  • Bot: Thanks! Have a great day!

Example 4: Medical Appointment

Receptionist: Hello, this is Midtown Medical Centre.

Sara: Hello. I’d like to make an appointment to see the doctor, please.

Receptionist: Have you been here before?

Sara: No, I haven’t.

Receptionist: Ok. Can I have your name please?

Sara: It’s Sara Jones.

Receptionist: I have an opening at 2:30 this afternoon. Is that ok?

Sara: Yes, that’s fine.

Receptionist: We’ll see you soon.

Sara: Thank you. Goodbye.

Example 5: Hair Appointment

Receptionist: Good morning, Hair Design.

Kate: Can I make an appointment with Michelle, please?

Receptionist: Is it for a hair cut?

Kate: Yes.

Receptionist: When do you want to come in?

Kate: Do you have something on Saturday afternoon?

Receptionist: Yes, is 4pm ok?

Kate: Yes, that’s fine.

Receptionist: What’s you name, please?

Kate: It’s Kate Smith.

Receptionist: Ok Kate, we’ll see you at 4pm on Saturday.

Kate: Thanks. Bye.

TODO

  • Client: <text hair[/anything] to ##PHONE_NUMBER##>
  • ##PHONE_NUMBER##: Hair Design, Inc. Choose an option.
    1 - appt with Nicole
    2 - appt with Michelle
    3 - see stores hours
  • Client: 2
  • ##PHONE_NUMBER##: Select service.
    1 - Hair Cut
    2 - Coloring
    3 - Special Services
    4 - Waxing
    5 - Men's Services
  • Client: 1
  • ##PHONE_NUMBER##: Next available appt with Michelle is 11/19 at 11:00am.
    1 - Select this appt
    2 - See other options
    3 - Check specific date
  • Client: 1

Receptionist: What’s you name, please?

Kate: It’s Kate Smith.

Receptionist: Ok Kate, we’ll see you at 4pm on Saturday.

Kate: Thanks. Bye.

Example of a real appointment scheduling bot:

http://mindbowser.com/appointment-scheduling-bot/

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