Updated document: Brokering and Fulfillment flow of NEC #409
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Nishtha-Jain-1119
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dt2patel
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May 17, 2024
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| {% hint style="danger" %} | ||
| To support this workflow, the warehouse facility type must be passed as an excluded `type` in the Rejected Order Brokering Job. | ||
| {% endhint %} | ||
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| The rigidity of the WMS software used by New Era Caps also means that if the warehouse cannot fulfill an order item, it is canceled on Shopify manually by a CSR. When CSRs preform this cancellation on Shopify, the also add a “Reshipped” tag on the order to indicate that HotWax needs to resend it to the WMS. | ||
| The WMS software used by New Era Caps is not able to differentiate between two separate shipments of the same order when creating its CSV feed of fulfilled orders. Due to this rigidity, if the WMS cannot fulfill an order item, then CSR will ask the customer whether to cancel the item or replace it with a different item. | ||
| 1. If the item is canceled then the OMS will reshipped the order to WMS. When CSRs cancel order item on Shopify, they add a “Reshipped” tag on the order to indicate that HotWax needs to resend it to the WMS. |
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| 1. If the item is canceled then the OMS will reshipped the order to WMS. When CSRs cancel order item on Shopify, they add a “Reshipped” tag on the order to indicate that HotWax needs to resend it to the WMS. | |
| 1. If the item is canceled then the OMS will reship the order to WMS. When CSRs cancel order item on Shopify, they add a “Reshipped” tag on the order to indicate that HotWax needs to resend it to the WMS. |
| @@ -22,6 +22,10 @@ Once an order has been packed and is ready for pickup, an email to the customer | |||
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| New Era Caps is also rolling out a new locker based pickup solution where store staff place the packed order items into a locker where customers can pick them up at their own convenience. To support this workflow, staff will mark orders as packed in the BOPIS fulfillment app after placing the order items in the locker. The email sent to the customer will include a unique password and locker number which the customer can use to unlock the locker and collect their order items. | |||
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| ### Not picked orders | |||
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This is not very descriptive in helping the reader understand why this process exists. What kind of decision making was done and if re-stocking was even an option. These details should be considered when writing this section.
dt2patel
requested changes
May 17, 2024
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@Nishtha-Jain-1119 please revisit |
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closes Update Documentation: Brokering flow of NEC #405