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Expunge Assist Research Plans and Goals
kelseylondon edited this page Jan 27, 2023
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Below we have detailed all of the research we intend to perform during the Expunge Assist Project.
| Name of Research | Method | Goal | Day/Date | Plan | Relevant docs&links | Github issues |
|---|---|---|---|---|---|---|
| Discovery Research, Phase 1 | Desk, Interviews, User Personas, Journey Mapping, Service blueprint | Understand how users experience the expungement process, why they need help, and what gaps EA can fill. | Fall 2019 - Spring 2020 | Past Research Overview | Review of User Personas, Journey Maps, and Stakeholder Interviews | |
| Discovery Research, Phase 2 | Interviews | Understand expungement clinic workers’ step-by-step actions and thoughts, and learn about the tools they use as they go through the process of helping clients fill out legal declarations; to gather insights into their typical process prior to showing them the prototype of our digital tool. | Fall 2020-Spring 2021 | Research plan | Interview guide; Meeting notes | |
| IUT1 (Internal usability testing round 1) | Usability testing (internal with HfLA) | Gain insight from HfLA volunteers regarding their impressions of the product's design, content, and ease of use. Pilot test the product and establish a baseline for future comparisons. | April 2022 | Research Plan | All documents IUT1 Folder; Moderator Guide; All session recordings and notes; Results Tracker; Research insights (slides) Final report | Research plan & guide; Success metrics; Usability testing guide; Usability testing research plan; Usability testing plan; Feedback for IUT1; Feedback for IUT1 also; IUT1 test analysis; IUT 1 Report; |
| Information Gathering Survey (AKA Prospecting Survey) | Survey | Begin building partnerships with legal professionals whose clients write letters for expungement. Clarify terminology relevant to naming conventions for the product. Clarify terminology used and understood by legal professionals, specifically how they refer to the letter and the expungement process. Collab with Content, initiated by the Glossary issue. | Q4 2022 | Research Plan | Folder for all docs; Survey (Doc); Survey (Form); Instructions for posting survey | Main info survey github issue; Create research plan; |
| Terminology Survey | Survey | Clarify terminology used and understood by target users, specifically how they refer to the letter and the expungement process. Begin building a database of target users willing to participate in future usability testing (planned for after IUT2). Collab with Content, initiated by the Glossary issue. | Q4 2022 | Research Plan | Folder for all docs; Survey (Doc); Survey (Form) Instructions for posting survey | Target user survey main github issue; Create research plan; Identify places to disseminate; Create step-by-step guide; |
| IUT2 - Internal Usability Testing Round 2 | Usability Testing (internal with HfLA) | Identify remaining major usability issues and evaluate product/feature improvements based on feedback from the first round of internal usability testing (IUT1) | Q4 2022 | Research Plan | Folder for all IUT 2 documents; Moderator Guide (from IUT1); IUT2 Learning Requests from Design & Content | IUT 2 |
The Wiki is a working document and we would love to improve it. Please compile any questions and suggestions you may have and submit it via GitHub. Here's information on how to create a GiHub issue.