-
-
Notifications
You must be signed in to change notification settings - Fork 318
Commit
This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository.
- Loading branch information
1 parent
efddd8c
commit 6954840
Showing
10 changed files
with
165 additions
and
140 deletions.
There are no files selected for viewing
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -1,20 +1,20 @@ | ||
| <?xml version="1.0" encoding="utf-8" ?> | ||
| <?xml version="1.0" encoding="utf-8"?> | ||
| <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> | ||
| <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> | ||
| <head> | ||
| <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> | ||
| <meta name="generator" content="Docutils 0.15.1: http://docutils.sourceforge.net/" /> | ||
| <meta name="generator" content="Docutils: https://docutils.sourceforge.io/" /> | ||
| <title>Helpdesk Management</title> | ||
| <style type="text/css"> | ||
|
|
||
| /* | ||
| :Author: David Goodger ([email protected]) | ||
| :Id: $Id: html4css1.css 7952 2016-07-26 18:15:59Z milde $ | ||
| :Id: $Id: html4css1.css 8954 2022-01-20 10:10:25Z milde $ | ||
| :Copyright: This stylesheet has been placed in the public domain. | ||
|
|
||
| Default cascading style sheet for the HTML output of Docutils. | ||
|
|
||
| See http://docutils.sf.net/docs/howto/html-stylesheets.html for how to | ||
| See https://docutils.sourceforge.io/docs/howto/html-stylesheets.html for how to | ||
| customize this style sheet. | ||
| */ | ||
|
|
||
|
|
@@ -366,34 +366,36 @@ <h1 class="title">Helpdesk Management</h1> | |
| <!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
| !! This file is generated by oca-gen-addon-readme !! | ||
| !! changes will be overwritten. !! | ||
| !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
| !! source digest: sha256:7d4cf4986abd50bb718429ef3b5b79925de96a7c4d34382d457a67b42c469a08 | ||
| !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! --> | ||
| <p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/helpdesk/tree/15.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/282/15.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p> | ||
| <p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/15.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-15-0/helpdesk-15-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=15.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p> | ||
| <p>This module adds Helpdesk functionality in Odoo.</p> | ||
| <p><strong>Table of contents</strong></p> | ||
| <div class="contents local topic" id="contents"> | ||
| <ul class="simple"> | ||
| <li><a class="reference internal" href="#configuration" id="id1">Configuration</a><ul> | ||
| <li><a class="reference internal" href="#channels" id="id2">Channels</a></li> | ||
| <li><a class="reference internal" href="#categories" id="id3">Categories</a></li> | ||
| <li><a class="reference internal" href="#stages" id="id4">Stages</a></li> | ||
| <li><a class="reference internal" href="#teams" id="id5">Teams</a></li> | ||
| <li><a class="reference internal" href="#tags" id="id6">Tags</a></li> | ||
| <li><a class="reference internal" href="#permissions" id="id7">Permissions</a></li> | ||
| <li><a class="reference internal" href="#configuration" id="toc-entry-1">Configuration</a><ul> | ||
| <li><a class="reference internal" href="#channels" id="toc-entry-2">Channels</a></li> | ||
| <li><a class="reference internal" href="#categories" id="toc-entry-3">Categories</a></li> | ||
| <li><a class="reference internal" href="#stages" id="toc-entry-4">Stages</a></li> | ||
| <li><a class="reference internal" href="#teams" id="toc-entry-5">Teams</a></li> | ||
| <li><a class="reference internal" href="#tags" id="toc-entry-6">Tags</a></li> | ||
| <li><a class="reference internal" href="#permissions" id="toc-entry-7">Permissions</a></li> | ||
| </ul> | ||
| </li> | ||
| <li><a class="reference internal" href="#usage" id="id8">Usage</a></li> | ||
| <li><a class="reference internal" href="#known-issues-roadmap" id="id9">Known issues / Roadmap</a></li> | ||
| <li><a class="reference internal" href="#bug-tracker" id="id10">Bug Tracker</a></li> | ||
| <li><a class="reference internal" href="#credits" id="id11">Credits</a><ul> | ||
| <li><a class="reference internal" href="#authors" id="id12">Authors</a></li> | ||
| <li><a class="reference internal" href="#contributors" id="id13">Contributors</a></li> | ||
| <li><a class="reference internal" href="#maintainers" id="id14">Maintainers</a></li> | ||
| <li><a class="reference internal" href="#usage" id="toc-entry-8">Usage</a></li> | ||
| <li><a class="reference internal" href="#known-issues-roadmap" id="toc-entry-9">Known issues / Roadmap</a></li> | ||
| <li><a class="reference internal" href="#bug-tracker" id="toc-entry-10">Bug Tracker</a></li> | ||
| <li><a class="reference internal" href="#credits" id="toc-entry-11">Credits</a><ul> | ||
| <li><a class="reference internal" href="#authors" id="toc-entry-12">Authors</a></li> | ||
| <li><a class="reference internal" href="#contributors" id="toc-entry-13">Contributors</a></li> | ||
| <li><a class="reference internal" href="#maintainers" id="toc-entry-14">Maintainers</a></li> | ||
| </ul> | ||
| </li> | ||
| </ul> | ||
| </div> | ||
| <div class="section" id="configuration"> | ||
| <h1><a class="toc-backref" href="#id1">Configuration</a></h1> | ||
| <h1><a class="toc-backref" href="#toc-entry-1">Configuration</a></h1> | ||
| <p>To configure this module, you need to:</p> | ||
| <ol class="arabic simple"> | ||
| <li>Edit or create new channels.</li> | ||
|
|
@@ -403,7 +405,7 @@ <h1><a class="toc-backref" href="#id1">Configuration</a></h1> | |
| <li>Edit or create new tags.</li> | ||
| </ol> | ||
| <div class="section" id="channels"> | ||
| <h2><a class="toc-backref" href="#id2">Channels</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-2">Channels</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Channels</em> to edit or create new channels.</li> | ||
| <li>Edit or create a channel.</li> | ||
|
|
@@ -415,7 +417,7 @@ <h2><a class="toc-backref" href="#id2">Channels</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="categories"> | ||
| <h2><a class="toc-backref" href="#id3">Categories</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-3">Categories</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Categories</em> to edit or create new categories.</li> | ||
| <li>Edit or create a new category.</li> | ||
|
|
@@ -427,7 +429,7 @@ <h2><a class="toc-backref" href="#id3">Categories</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="stages"> | ||
| <h2><a class="toc-backref" href="#id4">Stages</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-4">Stages</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Stages</em> to edit or create new stages.</li> | ||
| <li>Edit or create a new stage.</li> | ||
|
|
@@ -445,7 +447,7 @@ <h2><a class="toc-backref" href="#id4">Stages</a></h2> | |
| <p>You can also sort the stage sequence if you move up or down the stages in the list view.</p> | ||
| </div> | ||
| <div class="section" id="teams"> | ||
| <h2><a class="toc-backref" href="#id5">Teams</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-5">Teams</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Teams</em> to edit or create new teams.</li> | ||
| <li>Edit or create a new team.</li> | ||
|
|
@@ -458,7 +460,7 @@ <h2><a class="toc-backref" href="#id5">Teams</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="tags"> | ||
| <h2><a class="toc-backref" href="#id6">Tags</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-6">Tags</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Ticket Tags</em> to edit or create new tags.</li> | ||
| <li>Edit or create a new tag.</li> | ||
|
|
@@ -471,7 +473,7 @@ <h2><a class="toc-backref" href="#id6">Tags</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="permissions"> | ||
| <h2><a class="toc-backref" href="#id7">Permissions</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-7">Permissions</a></h2> | ||
| <p>There are restrictions to read tickets according to the user’s permissions set in Helpdesk.</p> | ||
| <ol class="arabic simple"> | ||
| <li><em>User: Personal tickets</em>: User is able to see their tickets (those that are assigned to their user) or those that are no team nor user is assigned.</li> | ||
|
|
@@ -481,7 +483,7 @@ <h2><a class="toc-backref" href="#id7">Permissions</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="usage"> | ||
| <h1><a class="toc-backref" href="#id8">Usage</a></h1> | ||
| <h1><a class="toc-backref" href="#toc-entry-8">Usage</a></h1> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk</em> or <em>Helpdesk > Dashboard</em> to see the tickets dashboard</li> | ||
| <li>In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.</li> | ||
|
|
@@ -506,25 +508,25 @@ <h1><a class="toc-backref" href="#id8">Usage</a></h1> | |
| </div> | ||
| </div> | ||
| <div class="section" id="known-issues-roadmap"> | ||
| <h1><a class="toc-backref" href="#id9">Known issues / Roadmap</a></h1> | ||
| <h1><a class="toc-backref" href="#toc-entry-9">Known issues / Roadmap</a></h1> | ||
| <ul class="simple"> | ||
| <li>Add a tour feature similar to what the <tt class="docutils literal">project</tt> module defines to discover projects / tasks.</li> | ||
| <li>Update portal tests defined in <tt class="docutils literal">tests/test_portal.py</tt> to rely on tour specs (in JS) | ||
| in order to replicate the navigation behavior of portal users.</li> | ||
| </ul> | ||
| </div> | ||
| <div class="section" id="bug-tracker"> | ||
| <h1><a class="toc-backref" href="#id10">Bug Tracker</a></h1> | ||
| <h1><a class="toc-backref" href="#toc-entry-10">Bug Tracker</a></h1> | ||
| <p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>. | ||
| In case of trouble, please check there if your issue has already been reported. | ||
| If you spotted it first, help us smashing it by providing a detailed and welcomed | ||
| If you spotted it first, help us to smash it by providing a detailed and welcomed | ||
| <a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2015.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p> | ||
| <p>Do not contact contributors directly about support or help with technical issues.</p> | ||
| </div> | ||
| <div class="section" id="credits"> | ||
| <h1><a class="toc-backref" href="#id11">Credits</a></h1> | ||
| <h1><a class="toc-backref" href="#toc-entry-11">Credits</a></h1> | ||
| <div class="section" id="authors"> | ||
| <h2><a class="toc-backref" href="#id12">Authors</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-12">Authors</a></h2> | ||
| <ul class="simple"> | ||
| <li>AdaptiveCity</li> | ||
| <li>Tecnativa</li> | ||
|
|
@@ -536,7 +538,7 @@ <h2><a class="toc-backref" href="#id12">Authors</a></h2> | |
| </ul> | ||
| </div> | ||
| <div class="section" id="contributors"> | ||
| <h2><a class="toc-backref" href="#id13">Contributors</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-13">Contributors</a></h2> | ||
| <ul class="simple"> | ||
| <li><a class="reference external" href="https://www.domatix.com">Domatix</a>:<ul> | ||
| <li>Carlos Martínez</li> | ||
|
|
@@ -588,7 +590,7 @@ <h2><a class="toc-backref" href="#id13">Contributors</a></h2> | |
| </ul> | ||
| </div> | ||
| <div class="section" id="maintainers"> | ||
| <h2><a class="toc-backref" href="#id14">Maintainers</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-14">Maintainers</a></h2> | ||
| <p>This module is maintained by the OCA.</p> | ||
| <a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a> | ||
| <p>OCA, or the Odoo Community Association, is a nonprofit organization whose | ||
|
|
||
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Oops, something went wrong.