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| Original file line number | Diff line number | Diff line change |
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| <?xml version="1.0" encoding="utf-8" ?> | ||
| <?xml version="1.0" encoding="utf-8"?> | ||
| <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> | ||
| <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> | ||
| <head> | ||
| <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> | ||
| <meta name="generator" content="Docutils 0.15.1: http://docutils.sourceforge.net/" /> | ||
| <meta name="generator" content="Docutils: https://docutils.sourceforge.io/" /> | ||
| <title>Helpdesk Management</title> | ||
| <style type="text/css"> | ||
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| /* | ||
| :Author: David Goodger ([email protected]) | ||
| :Id: $Id: html4css1.css 7952 2016-07-26 18:15:59Z milde $ | ||
| :Id: $Id: html4css1.css 8954 2022-01-20 10:10:25Z milde $ | ||
| :Copyright: This stylesheet has been placed in the public domain. | ||
|
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| Default cascading style sheet for the HTML output of Docutils. | ||
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| See http://docutils.sf.net/docs/howto/html-stylesheets.html for how to | ||
| See https://docutils.sourceforge.io/docs/howto/html-stylesheets.html for how to | ||
| customize this style sheet. | ||
| */ | ||
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@@ -366,33 +366,35 @@ <h1 class="title">Helpdesk Management</h1> | |
| <!-- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
| !! This file is generated by oca-gen-addon-readme !! | ||
| !! changes will be overwritten. !! | ||
| !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | ||
| !! source digest: sha256:6c72c4fe3e5aefdf56c194162c93dd84b8372f0d37558a8402701c505c055565 | ||
| !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! --> | ||
| <p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/282/14.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p> | ||
| <p><a class="reference external image-reference" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external image-reference" href="https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external image-reference" href="https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external image-reference" href="https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=14.0"><img alt="Try me on Runboat" src="https://img.shields.io/badge/runboat-Try%20me-875A7B.png" /></a></p> | ||
| <p>This module adds Helpdesk functionality in Odoo.</p> | ||
| <p><strong>Table of contents</strong></p> | ||
| <div class="contents local topic" id="contents"> | ||
| <ul class="simple"> | ||
| <li><a class="reference internal" href="#configuration" id="id1">Configuration</a><ul> | ||
| <li><a class="reference internal" href="#channels" id="id2">Channels</a></li> | ||
| <li><a class="reference internal" href="#categories" id="id3">Categories</a></li> | ||
| <li><a class="reference internal" href="#stages" id="id4">Stages</a></li> | ||
| <li><a class="reference internal" href="#teams" id="id5">Teams</a></li> | ||
| <li><a class="reference internal" href="#tags" id="id6">Tags</a></li> | ||
| <li><a class="reference internal" href="#permissions" id="id7">Permissions</a></li> | ||
| <li><a class="reference internal" href="#configuration" id="toc-entry-1">Configuration</a><ul> | ||
| <li><a class="reference internal" href="#channels" id="toc-entry-2">Channels</a></li> | ||
| <li><a class="reference internal" href="#categories" id="toc-entry-3">Categories</a></li> | ||
| <li><a class="reference internal" href="#stages" id="toc-entry-4">Stages</a></li> | ||
| <li><a class="reference internal" href="#teams" id="toc-entry-5">Teams</a></li> | ||
| <li><a class="reference internal" href="#tags" id="toc-entry-6">Tags</a></li> | ||
| <li><a class="reference internal" href="#permissions" id="toc-entry-7">Permissions</a></li> | ||
| </ul> | ||
| </li> | ||
| <li><a class="reference internal" href="#usage" id="id8">Usage</a></li> | ||
| <li><a class="reference internal" href="#bug-tracker" id="id9">Bug Tracker</a></li> | ||
| <li><a class="reference internal" href="#credits" id="id10">Credits</a><ul> | ||
| <li><a class="reference internal" href="#authors" id="id11">Authors</a></li> | ||
| <li><a class="reference internal" href="#contributors" id="id12">Contributors</a></li> | ||
| <li><a class="reference internal" href="#maintainers" id="id13">Maintainers</a></li> | ||
| <li><a class="reference internal" href="#usage" id="toc-entry-8">Usage</a></li> | ||
| <li><a class="reference internal" href="#bug-tracker" id="toc-entry-9">Bug Tracker</a></li> | ||
| <li><a class="reference internal" href="#credits" id="toc-entry-10">Credits</a><ul> | ||
| <li><a class="reference internal" href="#authors" id="toc-entry-11">Authors</a></li> | ||
| <li><a class="reference internal" href="#contributors" id="toc-entry-12">Contributors</a></li> | ||
| <li><a class="reference internal" href="#maintainers" id="toc-entry-13">Maintainers</a></li> | ||
| </ul> | ||
| </li> | ||
| </ul> | ||
| </div> | ||
| <div class="section" id="configuration"> | ||
| <h1><a class="toc-backref" href="#id1">Configuration</a></h1> | ||
| <h1><a class="toc-backref" href="#toc-entry-1">Configuration</a></h1> | ||
| <p>To configure this module, you need to:</p> | ||
| <ol class="arabic simple"> | ||
| <li>Edit or create new channels.</li> | ||
|
|
@@ -402,7 +404,7 @@ <h1><a class="toc-backref" href="#id1">Configuration</a></h1> | |
| <li>Edit or create new tags.</li> | ||
| </ol> | ||
| <div class="section" id="channels"> | ||
| <h2><a class="toc-backref" href="#id2">Channels</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-2">Channels</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Channels</em> to edit or create new channels.</li> | ||
| <li>Edit or create a channel.</li> | ||
|
|
@@ -414,7 +416,7 @@ <h2><a class="toc-backref" href="#id2">Channels</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="categories"> | ||
| <h2><a class="toc-backref" href="#id3">Categories</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-3">Categories</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Categories</em> to edit or create new categories.</li> | ||
| <li>Edit or create a new category.</li> | ||
|
|
@@ -426,7 +428,7 @@ <h2><a class="toc-backref" href="#id3">Categories</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="stages"> | ||
| <h2><a class="toc-backref" href="#id4">Stages</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-4">Stages</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Stages</em> to edit or create new stages.</li> | ||
| <li>Edit or create a new stage.</li> | ||
|
|
@@ -444,7 +446,7 @@ <h2><a class="toc-backref" href="#id4">Stages</a></h2> | |
| <p>You can also sort the stage sequence if you move up or down the stages in the list view.</p> | ||
| </div> | ||
| <div class="section" id="teams"> | ||
| <h2><a class="toc-backref" href="#id5">Teams</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-5">Teams</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Teams</em> to edit or create new teams.</li> | ||
| <li>Edit or create a new team.</li> | ||
|
|
@@ -457,7 +459,7 @@ <h2><a class="toc-backref" href="#id5">Teams</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="tags"> | ||
| <h2><a class="toc-backref" href="#id6">Tags</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-6">Tags</a></h2> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk > Configuration > Ticket Tags</em> to edit or create new tags.</li> | ||
| <li>Edit or create a new tag.</li> | ||
|
|
@@ -470,7 +472,7 @@ <h2><a class="toc-backref" href="#id6">Tags</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="permissions"> | ||
| <h2><a class="toc-backref" href="#id7">Permissions</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-7">Permissions</a></h2> | ||
| <p>There are restrictions to read tickets according to the user’s permissions set in Helpdesk.</p> | ||
| <ol class="arabic simple"> | ||
| <li><em>User: Personal tickets</em>: User is able to see their tickets (those that are assigned to their user) or those that are no team nor user is assigned.</li> | ||
|
|
@@ -480,7 +482,7 @@ <h2><a class="toc-backref" href="#id7">Permissions</a></h2> | |
| </div> | ||
| </div> | ||
| <div class="section" id="usage"> | ||
| <h1><a class="toc-backref" href="#id8">Usage</a></h1> | ||
| <h1><a class="toc-backref" href="#toc-entry-8">Usage</a></h1> | ||
| <ol class="arabic simple"> | ||
| <li>Go to <em>Helpdesk</em> or <em>Helpdesk > Dashboard</em> to see the tickets dashboard</li> | ||
| <li>In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.</li> | ||
|
|
@@ -505,17 +507,17 @@ <h1><a class="toc-backref" href="#id8">Usage</a></h1> | |
| </div> | ||
| </div> | ||
| <div class="section" id="bug-tracker"> | ||
| <h1><a class="toc-backref" href="#id9">Bug Tracker</a></h1> | ||
| <h1><a class="toc-backref" href="#toc-entry-9">Bug Tracker</a></h1> | ||
| <p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>. | ||
| In case of trouble, please check there if your issue has already been reported. | ||
| If you spotted it first, help us smashing it by providing a detailed and welcomed | ||
| If you spotted it first, help us to smash it by providing a detailed and welcomed | ||
| <a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2014.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p> | ||
| <p>Do not contact contributors directly about support or help with technical issues.</p> | ||
| </div> | ||
| <div class="section" id="credits"> | ||
| <h1><a class="toc-backref" href="#id10">Credits</a></h1> | ||
| <h1><a class="toc-backref" href="#toc-entry-10">Credits</a></h1> | ||
| <div class="section" id="authors"> | ||
| <h2><a class="toc-backref" href="#id11">Authors</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-11">Authors</a></h2> | ||
| <ul class="simple"> | ||
| <li>AdaptiveCity</li> | ||
| <li>C2i Change 2 Improve</li> | ||
|
|
@@ -525,7 +527,7 @@ <h2><a class="toc-backref" href="#id11">Authors</a></h2> | |
| </ul> | ||
| </div> | ||
| <div class="section" id="contributors"> | ||
| <h2><a class="toc-backref" href="#id12">Contributors</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-12">Contributors</a></h2> | ||
| <ul class="simple"> | ||
| <li><a class="reference external" href="https://www.domatix.com">Domatix</a>:<ul> | ||
| <li>Carlos Martínez</li> | ||
|
|
@@ -573,7 +575,7 @@ <h2><a class="toc-backref" href="#id12">Contributors</a></h2> | |
| </ul> | ||
| </div> | ||
| <div class="section" id="maintainers"> | ||
| <h2><a class="toc-backref" href="#id13">Maintainers</a></h2> | ||
| <h2><a class="toc-backref" href="#toc-entry-13">Maintainers</a></h2> | ||
| <p>This module is maintained by the OCA.</p> | ||
| <a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a> | ||
| <p>OCA, or the Odoo Community Association, is a nonprofit organization whose | ||
|
|
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