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Firmware Update fails for Zooz ZEN15 800LR #4011

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3 tasks done
rcode6 opened this issue Nov 15, 2024 · 2 comments
Open
3 tasks done

Firmware Update fails for Zooz ZEN15 800LR #4011

rcode6 opened this issue Nov 15, 2024 · 2 comments
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bug Something isn't working

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@rcode6
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rcode6 commented Nov 15, 2024

Checklist

  • I am not using Home Assistant. Or: a developer has told me to come here.
  • I have checked the troubleshooting section and my problem is not described there.
  • I have read the changelog and my problem is not mentioned there.

Deploy method

Docker

Z-Wave JS UI version

9.27.2.b0ade31

ZwaveJS version

14.3.2

Describe the bug

The UI shows an available firmware update (2.0.1 to 2.10) for my Zooz ZEN15 800LR. Clicking the Update button or manually uploading the firmware update results in the same error message: Error while calling firmwareUpdateOTA: Failed to start the update: Invalid hardware version! (ZW1503)

To Reproduce

  1. Go to the OTA Updates tab of the device
  2. Click UPDATE

or

  1. Go to the OTA Updates tab of the device
  2. Click ADVANCED
  3. Click BEGIN under Firmware update
  4. Choose Firmware File, click OK

Expected behavior

Successful firmware update

Additional context

Z-Wave device is a Zooz ZEN15 800LR, hardware version 2.0.
Stick is Zooz ZST39 LR on firmware v1.50, sdk v7.22.1

Already contacted Zooz support and confirmed I have the correct hardware version for the firmware update. They suggested I try filing a bug report here.

@rcode6 rcode6 added the bug Something isn't working label Nov 15, 2024
@hceuterpe
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hceuterpe commented Nov 16, 2024

I'm getting the same issue with an Inovelli LZW36 switch. I definitely know this is the right firmware because 2 other switches of that model with identical datecodes, and purchased in the same order took it without issue.

I'm trying to revert back to 9.26.0. Oddly every Z-Wave device I've included since updating to 9.27+ is marked with a re-interview being necessary.

After re-interviewing the newer nodes, the newer, but firmware outdated LZW36 switch accepted the firmware update without issue and began updating.

Looks like there is something up with a change made in the 9.27.* update?

@grantland
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I'm getting a similar issue trying to update a HS-WX300

zwave-js-ui: 9.27.2.b0ade31
zwave-js: 14.3.2
home id: 3778893703
home hex: 0xe13d5787

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