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Stripe Link payment results in manual renewal for subscriptions #3577

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raindeer opened this issue Nov 4, 2024 · 4 comments
Open

Stripe Link payment results in manual renewal for subscriptions #3577

raindeer opened this issue Nov 4, 2024 · 4 comments
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needs repro This issue needs to be reproduced / verified.

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@raindeer
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raindeer commented Nov 4, 2024

Describe the bug
All Woocommerce Subscriptions becomes set to Manual Renewal when paid with Stripe Link.

To Reproduce
Steps to reproduce the behavior:

  1. Order Subscription product
  2. Pay with Stripe Link
  3. Check Subscription object's Payment method.

Expected behavior
Automatic renewal

Environment (please complete the following information):

  • WordPress Version: 6.6.2
  • WooCommerce Version: 9.3.2
  • WooCommerce Subscription Version: 6.8.0
  • Stripe Plugin Version: 8.8.1
@raindeer raindeer changed the title Stripe Link result in manual renewal for subscription Stripe Link payment results in manual renewal for subscription Nov 4, 2024
@raindeer
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raindeer commented Nov 4, 2024

Interestinly I can manually set the subscription to auto renewal and then push through renewal orders. So Link works on the Stripe side, it just the Woocommerce Subscription which is set to Manual renewal for some reason.

@raindeer raindeer changed the title Stripe Link payment results in manual renewal for subscription Stripe Link payment results in manual renewal for subscriptions Nov 5, 2024
@annemirasol annemirasol self-assigned this Nov 6, 2024
@annemirasol annemirasol added the needs repro This issue needs to be reproduced / verified. label Nov 7, 2024
@annemirasol
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Hey @raindeer! I'm trying, but failing, to reproduce this issue. Could we ask for more details that may help?

  1. By paying with Stripe Link, do you mean the Link button beside the email address field that lets you autofill your billing details? Or is it perhaps the Link express payment method, in the Express Checkout box where you would see Apple Pay and Google Pay?
    • I actually tried both, but still could not repro.
  2. Is this on a localhost or staging site?
  3. When paying for the subscription product via CC, with the same card details stored in Link, does it go to Automatic Renewal?
  4. Could you provide us screenshots of the order and subscription pages, please? Please obscure any PII and other sensitive information if this is for an actual order.

Thanks!

@annemirasol annemirasol removed their assignment Nov 7, 2024
@rbgly
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rbgly commented Nov 14, 2024

9000474-zen

@paulostp
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Hey @annemirasol 👋 The merchant in 9000474-zen mentions they didn't use Link before and that it was likely turned on when switching to the new checkout experience about a month back. The Customer and Payment Method IDs are stored, but it looks like the subscription was set to Manual Renewal, there's no mention of it in the Notes, so it looks like it was created like that in the first place. I asked them to change it back to Credit / Debit Card for a future renewal, will let you know if that solves the issue.

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