After you get the recovery code

[techbliss]

Can you elaborate where to put the recovery code.
Only thing i find is to import key in IVMS CLient software

[spyoungtech]

I have only personally tested using the builtin webserver interface on my IP camera. In the 'reset password' workflow it will prompt for a security code. You can find more details from the hikvision support article.

AS for the iVMS software... according to the documentation, it looks like you can get to this via Control Panel -> Device Management -> Reset Password.

I haven't tried actually resetting, but I downloaded the iVMS software and this seems like it would work. Here are some screenshots.

You'd put the security code in the above text box.

Let me know if you manage to get this to work or have any issues.

[techbliss]

Thank you , i will test it on monday when i get to my workplace.

[techbliss]

Wierd i get another messagebox when doing the same thing, what version of IVMS are you using

[spyoungtech]

@techbliss I can only imagine that this is because the DS-72xxHUHI (as well as DS-9xxxHUHI-Fx and DS-73xxHUHI-Fx) models have a different method of password resetting compared to other Hikvision equipment. I am using iVMS Version 2.5.1.7

This PDF also contains some additional relevant information. It mentions that the popup window may be different based on the camera.

From this information, I might conclude that the password resetting method this tool was intended for is not compatible with your equipment :(

[techbliss]

Yes , my system uses method 2 as mentioned in the PDF.
I do not think i get around of contacting hikvision support.
Thanks for the help and code.