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When someone is pinged in Discord in a support post, <#snowflake> should be replaced by @username and, if possible, link to the user, or the Zendesk equivalent (can you ping people in tickets?)
The text was updated successfully, but these errors were encountered:
When someone is pinged in Discord in a support post,
<#snowflake>
should be replaced by@username
and, if possible, link to the user, or the Zendesk equivalent (can you ping people in tickets?)The text was updated successfully, but these errors were encountered: