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Apple Juice.app is damaged and ca't be opened. #18

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romanrehacek opened this issue May 27, 2019 · 34 comments
Open

Apple Juice.app is damaged and ca't be opened. #18

romanrehacek opened this issue May 27, 2019 · 34 comments
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bug solved A solution which may help others with the same issue is in the discussion

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@romanrehacek
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Hi,
after failed update to latest version, I uninstalled an app and try to install latest version, but after install and open an app, I get "Apple Juice.app is damaged and ca't be opened. You should move it to the Trash" message.

I tryed brew and dmg installation.

I have latest Mac os.

@mayankk2308
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Facing the update issue myself (v1.9 to v1.10, still on former for now):
Apple Juice Update Issue v1 9

@raphaelhanneken raphaelhanneken self-assigned this May 27, 2019
@disrupted
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same issue here

@petrpacas
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Same

@raphaelhanneken
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Thanks for reporting the issue. 👍

It seems I configured the App Sandbox for the last version wrong, which prevents Apple Juice from accessing the filesystem therefore preventing the installation of the update. The only solution I currently have is manually installing the latest version (with the updated Sandbox configuration).

@basarakcin
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The solution you offered did not work for me.
MacOS Mojave 10.14.5

@raphaelhanneken
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raphaelhanneken commented Jun 2, 2019

What's the problem? Is it still saying "Apple Juice.app is damaged and ca't be opened. You should move it to the Trash"?

EDIT: I've uploaded a zipped version of 1.10.1, maybe that works for you

@ghost
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ghost commented Jun 2, 2019

Still getting "damaged" error from DMG and ZIP files

@jpwenzel
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jpwenzel commented Jun 2, 2019

After receiving this error, I was able to go back to version 1.8.1 (downloaded the DMG for that version). This version is working, but 1.10.0 and 1.10.1 are not.

@raphaelhanneken
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Did you disable Gatekeeper? Under System Preferences: Security & Privacy:

Screenshot 2019-06-03 at 21 42 26

@jvimedia
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jvimedia commented Jun 4, 2019

This setting doesn't seem to exist any longer?
Bildschirmfoto 2019-06-04 um 14 02 47

@raphaelhanneken
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It exists but it's hidden and disabled by default. You can display it with the following command: sudo spctl --master-disable. OSXDaily have a great step by step guide.

@jvimedia
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jvimedia commented Jun 4, 2019 via email

@raphaelhanneken
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Closing this due to inactivity. Seems to me disabling Gatekeeper and the new Apple Juice version fixed the issue.

@romanrehacek
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Hi @raphaelhanneken,
I am waiting for you to fix this issue.
I have disabled Gatekeeper. I downloaded latest release dmg file. I have latest mac os Mojave.
After moved app file to Application folder and opened, I get the same error "“Apple Juice.app” is damaged and can’t be opened."
Still not working.

@jvimedia
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jvimedia commented Jun 20, 2019 via email

@raphaelhanneken
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Ok, @jvimedia @romanrehacek can you send me some logs, so I can see what's happening when the update process fails?

@romanrehacek
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I have this problem with install new version. Not with update the old one. I uninstalled the old version after update process failed. Now I am trying fresh install the latest version.

@WardsParadox
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Fresh download shows same issue on 10.14 and 10.15.

@intrvertmichael
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intrvertmichael commented Sep 1, 2019

having the same issue Mac 10.14

@raphaelhanneken
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Sorry, I can't reproduce the issue and without some logs I can't really do anything. The latest releases all work on my machines.

@intrvertmichael
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i got it working. it is a permission issue :
sudo spctl --master-disable

@raphaelhanneken raphaelhanneken added the solved A solution which may help others with the same issue is in the discussion label Sep 3, 2019
@WardsParadox
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Does this help? https://gist.github.com/WardsParadox/8e18d1265f2f39ae985a55239445dc10
This occurs when launching. If you have a way to get the logs you are seeking, let me know and I'll get them for you.

@raphaelhanneken
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Hi @WardsParadox thank you very, very much! That is exactly what I wanted, hopefully I'm going to find some useful information. I'll look though this as soon as I can 👍

@WardsParadox
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No problemo, I actually couldn't get much other than launch notices on 10.14, but on 10.15 I get that output so hopefully that's more. If you need additional, let me know.

@raphaelhanneken
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raphaelhanneken commented Sep 6, 2019

It seems like the Launch at Login Framework is causing some problems; I've released a version without Launch at Login feature. Could someone please verify whether this solves the problem? Thanks!

@Jackymancs4
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Hello @raphaelhanneken
I've been subscribed to the issue since day 1 because it also affected me.
I confirm that version 1.10.2 works fine on MacOS 10.14.6 (18G95) while 1.10.1 appeared corrupted.

@romanrehacek
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@raphaelhanneken I can confirm that new version works. I can run it.

@WardsParadox
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Confirming to work but will need to be signed, notarized and stapled for 10.15+

@raphaelhanneken
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That's awesome! Thanks again @WardsParadox for the logs - never would have guessed the Launch at Login is causing this. 🤔

Confirming to work but will need to be signed, notarized and stapled for 10.15+

Does that mean no unsigned Software will be able to run on 10.15? Not even with Gate Keeper disabled?

@WardsParadox
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It will be able to run with an override (ie: right click) or by a root agent installer (such as Munki or Jamf), but as for the future...pretty sure Apple is making it clear.
https://developer.apple.com/news/?id=09032019a
If it's signed, notarized (with the notarization ticket stapled), the app can be pretty much fully whitelisted by Apple's gatekeeper process as it's already been scanned for malicious activity.

@henrychea
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You can also use xattr -cr /path/to/application.app to make sure the attributes are re-written

@jpwenzel
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You can also use xattr -cr /path/to/application.app to make sure the attributes are re-written

This actually did the trick for me with the most recent release (2020.11.2). Thanks!

@adamndev
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xattr -cr '/Applications/Apple Juice.app'

@ErikZhou
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i got it working. it is a permission issue : sudo spctl --master-disable

solved!

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