There are a few reasons that you may experience connectivity issues. If your KeepKey is not connecting properly, try:
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- Restarting your router and computer.
- Using another USB cable.
- Check to see if you have antivirus installed. This may be the root cause of your issue. To test this, you can temporarily disable your antivirus software. Note: If that resolves the issue, please add your KeepKey as a trusted device.
- Check your VPN. If you are using one, I recommend temporarily disabling it.