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Unable to select OA - error processing location history-RVL 1436 #1226

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Naima-Bashir opened this issue Jan 27, 2021 · 6 comments · Fixed by #1363 · May be fixed by #1421
Open

Unable to select OA - error processing location history-RVL 1436 #1226

Naima-Bashir opened this issue Jan 27, 2021 · 6 comments · Fixed by #1363 · May be fixed by #1421
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@LZRS @faidvd
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bug Something isn't working qa+
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@Naima-Bashir
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Version: 5.3.18
Server: TH_ preview
User: bvbd_mhealth

Problem: Unable to select operational area - error processing location hierarchy.

Steps to reproduce:

Download the latest Thailand preview build
Login as bvbd_health with the wrong password
An error message on OAuth login error is displayed
Go to settings and clear data
Try logging in again but with the correct password
Able to log-in but when you try and select an operational area: Error processing location hierarchy appears
Retry step 5 multiple times but step 6 is what you keep getting. User is unable to progress with the flow
@Naima-Bashir Naima-Bashir added the bug Something isn't working label Jan 27, 2021
@vrajasekaran18
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Other users facing a similar problem: raitest (pwd: raitest)

LZRS added a commit that referenced this issue Apr 6, 2021
@LZRS
Test onShowOperationalAreaSelector shows error
04f8571 
should show when extractLocationHierarchy returns null
linked to #1226
@LZRS LZRS self-assigned this Apr 7, 2021
This was referenced Apr 7, 2021
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@LZRS LZRS mentioned this issue Apr 13, 2021
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@Naima-Bashir
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Also, so far the error is not happening on stage, It has passed QA on stage

@isabelcshaw
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@Naima-Bashir could you pls do a QA pass of the NTD Eswatini app for this bug? I have seen the exact same error message in multiple tests now. The first time, it took logging in and out five times in order to get past it. The second time, I only had to log in and out once.

Steps:

  1. Create a new plan
  2. Log into the app while online
  3. Tap the location dropdown to select school from the hierarchy
  4. Get error message that there was an error processing location hierarchy, please log out and try again - at this point you have to log out because you are blocked from doing anything else in the app (I tried waiting for all the data to sync and manually syncing everything again, but that did not help)
  5. Log back out
  6. Log back in
  7. See the same error message again

@Naima-Bashir
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Hi @isabelcshaw
This is a recurrent bug that had originally popped up in reveal thailand. @Rkareko fixed it so perhaps @rkodev can coordinate with him. It is still there, usually happens when one switches users

@isabelcshaw
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@Rkareko @rkodev cc @samkanga it sounds like there is a fix for this already - how do we ensure this is applied to the Eswatini build?

@Naima-Bashir Naima-Bashir reopened this May 21, 2021
@Naima-Bashir
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reopening this.
THAI PREVIEW
User 1: raitest
Log out then login with
User2: test 77
Observe the error

APK Version: 5.3.26

@LZRS LZRS linked a pull request May 24, 2021 that will close this issue
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@LZRS LZRS

@faidvd faidvd

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bug Something isn't working qa+
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Milestone ending 9th April 2021
6 participants
@LZRS @isabelcshaw @Rkareko @Naima-Bashir @vrajasekaran18 @faidvd