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Too many case comments by Athena #200

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pponnuvel opened this issue Oct 31, 2024 · 1 comment
Open

Too many case comments by Athena #200

pponnuvel opened this issue Oct 31, 2024 · 1 comment

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@pponnuvel
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Sometime I see lots of comments added to the case by "Athena Integration" and "Filemover Integration". This spams the case a lot and makes it difficult to review case comments.

Perhaps Athena can combine processing several files and add a single comment for a set of files?

It's the same with STS-API as well. Perhaps it can add a single comment rather than adding "Thank you for uploading a file to Canonical Support." for each file.

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Thank you for reporting us your feedback!

The internal ticket has been created: https://warthogs.atlassian.net/browse/SET-1087.

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