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error when importing a csv to crm #42

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jorhe1408 opened this issue Oct 2, 2024 · 1 comment
Open
1 task

error when importing a csv to crm #42

jorhe1408 opened this issue Oct 2, 2024 · 1 comment

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@jorhe1408
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🐞 bug report

⁉️ Describe the bug:

I am unable to fix after many hours of editing the fields to import a prospect list. The bug is in the ‘assigned to *’ section which always fails when importing and I don't understand why. I don't understand much about computers, so I don't know how to describe exactly what is wrong, because I don't understand it. I download a google spreadsheet in csv, (in case that's the error I'm making, just so you know)

🔥 How to trigger the error

Steps to reproduce the behavior:

  1. Go to ‘...’ companies and contacts.
  2. Click on ‘....’ potentials--> actions -->import--> select a csv file, UTF-8 encoded, comma separated and sometimes click on duplicate management. Then I click on next, I get all the values perfectly and when I click on import I get an error.
  3. Scroll down to '....'
  4. See error

👎 Actual Behavior

👍 Expected Behavior

👷 Testing

📷 Screenshot of configuration

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Captura de pantalla 2024-10-02 a las 9 32 02
Captura de pantalla 2024-10-02 a las 9 33 16
Captura de pantalla 2024-10-02 a las 9 33 32
Captura de pantalla 2024-10-02 a las 9 33 41
Captura de pantalla 2024-10-02 a las 9 35 43

SpeedTest

📝 PHP/Apache/Nginx/Browser/CRM Logs

🌍 Your Environment

Environment Version 7.0.1/ Name: superboost.hadock.es
YetiForce
Web server (name and version)
PHP
Browser (Google Chrome and Versión 128.0.6613.138)
Operating System (macOS Catalina and 10.15.7)
Database (name and version)

❓ Additional context

Add any other context about the problem here.

❗️ Inform the community if you solve the problem

@jorhe1408
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More info, when I export a potential invented to know what data I have to put in it, I get columns that I am not interested in and I ‘hid’ because they cannot be deleted, I attach images.
Captura de pantalla 2024-10-03 a las 8 55 44
Captura de pantalla 2024-10-03 a las 8 56 44

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