diff --git a/helpdesk_mgmt/README.rst b/helpdesk_mgmt/README.rst index a8cbfb0fd..b610eb2cd 100644 --- a/helpdesk_mgmt/README.rst +++ b/helpdesk_mgmt/README.rst @@ -7,19 +7,7 @@ Helpdesk Management !! This file is generated by oca-gen-addon-readme !! !! changes will be overwritten. !! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -<<<<<<< HEAD -<<<<<<< HEAD -<<<<<<< HEAD !! source digest: sha256:cedeb6d130da8d860c927b8bb9da141d744a51997e0294ea4af2f9a0d1e4185d -======= - !! source digest: sha256:48389251dbc371abd48db402ff641664390a343a84368aab69c583f8ca80b6d5 ->>>>>>> 4a4ea152 ([IMP] heldespk_mgmt: Helpdesk stages per teams) -======= - !! source digest: sha256:231704619284f176fc8424913015b6b367d796cf92afcdfb8e51fd53526861ef ->>>>>>> e02e1d09 ([IMP] helpdesk_mgmt: Show error if file size exceeds limit) -======= - !! source digest: sha256:60269d3cee97edabd341a1701342396ed3983148af63d5ed464e2b761c016674 ->>>>>>> edd3492a ([FIX] helpdesk_mgmt: Make frontend js files translatables) !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! .. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png @@ -151,7 +139,7 @@ Usage 2. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones. -|image1| +|Tickets_Kanban| To create a new ticket from the kanban view: @@ -166,10 +154,10 @@ To create a new ticket from the kanban view: 8. Add a description. 9. You can also attach files to the ticket. -|image2| +|Tickets01| -.. |image1| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG -.. |image2| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets01.PNG +.. |Tickets_Kanban| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG +.. |Tickets01| image:: https://raw.githubusercontent.com/OCA/helpdesk/17.0/helpdesk_mgmt/static/description/Tickets01.PNG Known issues / Roadmap ====================== @@ -236,10 +224,6 @@ Contributors - Pedro M. Baeza - Víctor Martínez - - Pedro M. Baeza - - Víctor Martínez - - Carolina Fernandez - - Carlos Roca - `ID42 Sistemas `__: diff --git a/helpdesk_mgmt/models/helpdesk_ticket.py b/helpdesk_mgmt/models/helpdesk_ticket.py index 951db35b2..5294e170f 100644 --- a/helpdesk_mgmt/models/helpdesk_ticket.py +++ b/helpdesk_mgmt/models/helpdesk_ticket.py @@ -40,7 +40,7 @@ def _read_group_stage_ids(self, stages, domain, order): string="Assigned user", tracking=True, index=True, - domain="team_id and [('share', '=', False),('id', 'in', user_ids)] or [('share', '=', False)]", # noqa: B950 + domain="team_id and [('share', '=', False),('id', 'in', user_ids)] or [('share', '=', False)]", # noqa: B950,E501 ) user_ids = fields.Many2many( comodel_name="res.users", related="team_id.user_ids", string="Users" diff --git a/helpdesk_mgmt/models/ir_http.py b/helpdesk_mgmt/models/ir_http.py index e26bfdbf9..eefd3ca92 100644 --- a/helpdesk_mgmt/models/ir_http.py +++ b/helpdesk_mgmt/models/ir_http.py @@ -8,5 +8,5 @@ class IrHttp(models.AbstractModel): @classmethod def _get_translation_frontend_modules_name(cls): - mods = super(IrHttp, cls)._get_translation_frontend_modules_name() + mods = super()._get_translation_frontend_modules_name() return mods + ["helpdesk_mgmt"] diff --git a/helpdesk_mgmt/readme/CONTRIBUTORS.rst b/helpdesk_mgmt/readme/CONTRIBUTORS.rst deleted file mode 100644 index 681862509..000000000 --- a/helpdesk_mgmt/readme/CONTRIBUTORS.rst +++ /dev/null @@ -1,48 +0,0 @@ -* `Domatix `_: - - * Carlos Martínez - * Catalin Airimitoaie - * Álvaro López - * Samuel Calvo - -* `Adaptive City `_: - - * Aitor Bouzas - -* `SDi Soluciones, S.L. `_: - - * Oscar Soto - * Jorge Luis Quinteros - -* `C2i Change 2 improve `_: - - * Eduardo Magdalena - -* `Factor Libre `_: - - * María Alhambra - * Daniel Cano - -* `Tecnativa `_: - - * Pedro M. Baeza - * Víctor Martínez - * Carolina Fernandez - * Carlos Roca - -* `ID42 Sistemas `_: - - * Marcel Savegnago - * Eduardo Aparício - -* `Obertix `_: - - * Vicent Cubells - -* `Solvos `_: - - * David Alonso - -* `XCG Consulting `_: - - * Houzéfa Abbasbhay diff --git a/helpdesk_mgmt/readme/USAGE.md b/helpdesk_mgmt/readme/USAGE.md index b5c32931a..2b72f5d7b 100644 --- a/helpdesk_mgmt/readme/USAGE.md +++ b/helpdesk_mgmt/readme/USAGE.md @@ -3,7 +3,7 @@ 2. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones. -![](../static/description/Tickets_Kanban.PNG) +![Tickets_Kanban](../static/description/Tickets_Kanban.PNG) To create a new ticket from the kanban view: @@ -18,4 +18,4 @@ To create a new ticket from the kanban view: 8. Add a description. 9. You can also attach files to the ticket. -![](../static/description/Tickets01.PNG) +![Tickets01](../static/description/Tickets01.PNG) diff --git a/helpdesk_mgmt/static/description/index.html b/helpdesk_mgmt/static/description/index.html index a24031643..acf52a06f 100644 --- a/helpdesk_mgmt/static/description/index.html +++ b/helpdesk_mgmt/static/description/index.html @@ -1,4 +1,3 @@ - @@ -9,10 +8,11 @@ /* :Author: David Goodger (goodger@python.org) -:Id: $Id: html4css1.css 8954 2022-01-20 10:10:25Z milde $ +:Id: $Id: html4css1.css 9511 2024-01-13 09:50:07Z milde $ :Copyright: This stylesheet has been placed in the public domain. Default cascading style sheet for the HTML output of Docutils. +Despite the name, some widely supported CSS2 features are used. See https://docutils.sourceforge.io/docs/howto/html-stylesheets.html for how to customize this style sheet. @@ -275,7 +275,7 @@ margin-left: 2em ; margin-right: 2em } -pre.code .ln { color: grey; } /* line numbers */ +pre.code .ln { color: gray; } /* line numbers */ pre.code, code { background-color: #eeeeee } pre.code .comment, code .comment { color: #5C6576 } pre.code .keyword, code .keyword { color: #3B0D06; font-weight: bold } @@ -301,7 +301,7 @@ span.pre { white-space: pre } -span.problematic { +span.problematic, pre.problematic { color: red } span.section-subtitle { @@ -369,7 +369,7 @@

Helpdesk Management

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !! source digest: sha256:cedeb6d130da8d860c927b8bb9da141d744a51997e0294ea4af2f9a0d1e4185d !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! --> -

Beta License: AGPL-3 OCA/helpdesk Translate me on Weblate Try me on Runboat

+

Beta License: AGPL-3 OCA/helpdesk Translate me on Weblate Try me on Runboat

This module adds Helpdesk functionality in Odoo.

Table of contents

@@ -407,44 +407,43 @@

Configuration

Channels

    -
  1. Go to Helpdesk > Configuration > Channels to edit or create new channels.
    2. +
  2. Go to Helpdesk > Configuration > Channels to edit or create new +channels.
  3. Edit or create a channel.
  4. Set the name for the channel.
  5. You can also Activate or Deactivate channels.
-
-Channels -
+

image1

Categories

    -
  1. Go to Helpdesk > Configuration > Categories to edit or create new categories.
    2. +
  2. Go to Helpdesk > Configuration > Categories to edit or create new +categories.
  3. Edit or create a new category.
  4. Set the name for the category.
  5. You can also Activate or Deactivate categories.
-
-Categories -
+

image2

Stages

    -
  1. Go to Helpdesk > Configuration > Stages to edit or create new stages.
    2. +
  2. Go to Helpdesk > Configuration > Stages to edit or create new +stages.
  3. Edit or create a new stage.
  4. Set the name for the stage.
  5. Set the sequence order for the stage.
  6. You can select an Email template.
    7. -
  7. Mark the Unattended checkbox if the stage contains unattended tickets.
    8. +
  8. Mark the Unattended checkbox if the stage contains unattended +tickets.
  9. Mark the Closed checkbox if the stage contains closed tickets.
  10. You can add a description for the stage.
  11. You can also Activate or Deactivate stages.
-
-Stages -
-

You can also sort the stage sequence if you move up or down the stages in the list view.

+

image3

+

You can also sort the stage sequence if you move up or down the stages +in the list view.

Teams

@@ -455,29 +454,31 @@

Teams

  • Add the teams members.
  • You can also Activate or Deactivate teams.
    • -
    -Teams -
    +

    image4

    Tags

      -
    1. Go to Helpdesk > Configuration > Ticket Tags to edit or create new tags.
      2. +
    2. Go to Helpdesk > Configuration > Ticket Tags to edit or create new +tags.
    3. Edit or create a new tag.
    4. Set the name for the tag.
    5. Set the color index for the tag.
    6. You can also Activate or Deactivate tags.
    -
    -Ticket Tags -
    +

    image5

    Permissions

    -

    There are restrictions to read tickets according to the user’s permissions set in Helpdesk.

    +

    There are restrictions to read tickets according to the user’s +permissions set in Helpdesk.

      -
    1. User: Personal tickets: User is able to see their tickets (those that are assigned to their user) or those that are no team nor user is assigned.
      2. -
    2. User: Team tickets: User is able to see all the tickets that are assigned to the teams to which he/she belongs or the tickets that are not assigned to any team nor user.
      3. +
    3. User: Personal tickets: User is able to see their tickets (those +that are assigned to their user) or those that are no team nor user +is assigned.
      4. +
    4. User: Team tickets: User is able to see all the tickets that are +assigned to the teams to which he/she belongs or the tickets that are +not assigned to any team nor user.
    5. User: User is able to see all the tickets.
    @@ -485,15 +486,16 @@

    Permissions

    Usage

      -
    1. Go to Helpdesk or Helpdesk > Dashboard to see the tickets dashboard
      2. -
    2. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.
      3. +
    3. Go to Helpdesk or Helpdesk > Dashboard to see the tickets +dashboard
      4. +
    4. In the Kanban view, click in the kanban card of a team to see their +tickets and create new ones.
    -
    -Kanban view -
    +

    Tickets_Kanban

    To create a new ticket from the kanban view:

      -
    1. Press Create button or click on the plus icon at the top of the column of a stage.
      2. +
    2. Press Create button or click on the plus icon at the top of the +column of a stage.
    3. Set the name or subject for the ticket.
    4. Select the team that will manage the ticket.
    5. You can select a user to assign the ticket.
      6. @@ -503,16 +505,16 @@

      Usage

    6. Add a description.
    7. You can also attach files to the ticket.
    -
    -Create a new ticket -
    +

    Tickets01

    Known issues / Roadmap

      -
    • Add a tour feature similar to what the project module defines to discover projects / tasks.
      • -
    • Update portal tests defined in tests/test_portal.py to rely on tour specs (in JS) -in order to replicate the navigation behavior of portal users.
      • +
    • Add a tour feature similar to what the project module defines to +discover projects / tasks.
      • +
    • Update portal tests defined in tests/test_portal.py to rely on +tour specs (in JS) in order to replicate the navigation behavior of +portal users.
    @@ -520,7 +522,7 @@

    Bug Tracker

    Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed -feedback.

    +feedback.

    Do not contact contributors directly about support or help with technical issues.

    @@ -568,8 +570,6 @@

    Contributors

  • Tecnativa:
    • Pedro M. Baeza
    • Víctor Martínez
      • -
    • Carolina Fernandez
      • -
    • Carlos Roca
  • ID42 Sistemas:
      @@ -594,11 +594,13 @@

      Contributors

      Maintainers

      This module is maintained by the OCA.

      -Odoo Community Association + +Odoo Community Association +

      OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

      -

      This module is part of the OCA/helpdesk project on GitHub.

      +

      This module is part of the OCA/helpdesk project on GitHub.

      You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

    • diff --git a/pandoc-3.1.11-1-amd64.deb b/pandoc-3.1.11-1-amd64.deb deleted file mode 100644 index 9e5a1ea57..000000000 Binary files a/pandoc-3.1.11-1-amd64.deb and /dev/null differ