diff --git a/helpdesk_mgmt/models/helpdesk_ticket.py b/helpdesk_mgmt/models/helpdesk_ticket.py
index 6e916064e7..7c52089297 100644
--- a/helpdesk_mgmt/models/helpdesk_ticket.py
+++ b/helpdesk_mgmt/models/helpdesk_ticket.py
@@ -6,7 +6,7 @@ class HelpdeskTicket(models.Model):
     _name = "helpdesk.ticket"
     _description = "Helpdesk Ticket"
     _rec_name = "number"
-    _order = "priority desc, number desc, id desc"
+    _order = "priority desc, sequence, number desc, id desc"
     _mail_post_access = "read"
     _inherit = ["mail.thread.cc", "mail.activity.mixin", "portal.mixin"]
 
@@ -94,6 +94,11 @@ def _read_group_stage_ids(self, stages, domain, order):
             ("blocked", "Blocked"),
         ],
     )
+    sequence = fields.Integer(
+        index=True,
+        default=10,
+        help="Gives the sequence order when displaying a list of tickets.",
+    )
     active = fields.Boolean(default=True)
 
     def name_get(self):
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_views.xml b/helpdesk_mgmt/views/helpdesk_ticket_views.xml
index a0d5970e50..ceda539651 100644
--- a/helpdesk_mgmt/views/helpdesk_ticket_views.xml
+++ b/helpdesk_mgmt/views/helpdesk_ticket_views.xml
@@ -178,6 +178,7 @@
                                 widget="many2many_tags"
                                 options="{'no_create_edit': True, 'color_field': 'color',}"
                             />
+                            <field name="sequence" groups="base.group_no_one" />
                         </group>
                     </group>
                     <notebook>
@@ -210,20 +211,34 @@
         <field name="model">helpdesk.ticket</field>
         <field name="arch" type="xml">
             <tree>
-                <field name="number" />
-                <field name="name" />
-                <field name="partner_name" />
-                <field name="user_id" />
-                <field name="stage_id" />
                 <field name="priority" widget="priority" />
+                <field name="sequence" widget="handle" />
+                <field name="number" decoration-bf="1" />
+                <field name="name" />
+                <field name="partner_id" optional="hide" widget="many2one_avatar" />
+                <field name="partner_name" optional="show" />
+                <field name="user_id" optional="show" widget="many2one_avatar_user" />
+                <field name="unattended" invisible="1" />
+                <field name="closed" invisible="1" />
                 <field
                     name="tag_ids"
                     widget="many2many_tags"
                     options="{'color_field': 'color'}"
                     optional="show"
                 />
-                <field name="create_date" readonly="1" />
-                <field name="last_stage_update" />
+                <field
+                    name="last_stage_update"
+                    widget="remaining_days"
+                    optional="show"
+                />
+                <field name="activity_ids" widget="list_activity" optional="hide" />
+                <field
+                    name="stage_id"
+                    widget="badge"
+                    decoration-success="not unattended and not closed"
+                    decoration-info="unattended == True"
+                    decoration-muted="closed == True"
+                />
             </tree>
         </field>
     </record>
@@ -238,6 +253,7 @@
                 <field name="name" />
                 <field name="partner_name" />
                 <field name="user_id" />
+                <field name="sequence" />
                 <field name="color" />
                 <field name="stage_id" />
                 <field name="priority" widget="priority" />