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Help Center Icon May Be Hard to Locate #96395

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okmttdhr opened this issue Nov 14, 2024 · 1 comment
Open

Help Center Icon May Be Hard to Locate #96395

okmttdhr opened this issue Nov 14, 2024 · 1 comment
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[Experiment] AI labels added [Feature Group] Support All things related to WordPress.com customer support. [Feature] Help Center The new integrated Help Center in Calypso that provides support tools on all screens. [Feature] Site Navigation [Feature] User Interaction & Engagement [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Feature Request Feature requests

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@okmttdhr
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okmttdhr commented Nov 14, 2024

The current placement of the Help Center icon in the toolbar can make it difficult for users to locate, as it blends in with other icons and elements. Users often expect help or support icons (such as a question mark) to appear in the bottom right corner, which may be a more common, accessible location.

Suggested Solution:

  • Relocate Trigger Icon: Move the Support Center trigger to the bottom right corner with a prominent question mark icon, making it easier for users to find. This might also resolve the help center's default positioning in the top-right corner can obscure important interface buttons, hindering workflow and usability.

Context: p58i-iGA-p2

@okmttdhr okmttdhr added [Feature Group] Support All things related to WordPress.com customer support. [Feature] Help Center The new integrated Help Center in Calypso that provides support tools on all screens. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Feature Request Feature requests labels Nov 14, 2024
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OpenAI suggested the following labels for this issue:

  • [Feature Group] Support: The issue pertains to the Help Center icon, which is a crucial element of customer support accessibility.
  • [Feature] Help Center: The suggestion directly relates to the usability of the Help Center icon, making this feature relevant to the problem described.
  • [Feature] Site Navigation: Locating the Help Center icon involves site navigation elements, and enhancing its visibility could improve overall site navigation.
  • [Feature] User Interaction & Engagement: Since the issue affects how users find and use support resources, it relates to user interaction and engagement.

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Labels
[Experiment] AI labels added [Feature Group] Support All things related to WordPress.com customer support. [Feature] Help Center The new integrated Help Center in Calypso that provides support tools on all screens. [Feature] Site Navigation [Feature] User Interaction & Engagement [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Feature Request Feature requests
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